Terms & Conditions

PAYMENT
in the cart you will see the total price including delivery charges or payments fee. Payments are made through secure PayPal checkout – all major credit cards are accepted. Credit card processing services are provided by PayPal which have their own privacy policies and terms of use. Payment information (your card number) is not shared wit Promesto.

SHIPPING/DELIVERY
Promesto strive to deliver your order in the fastest and most efficient manner possible. That is why I use a combination of first-class mail and Courier services. Because we cannot guarantee transit times, we can only offer you an Estimated Delivery Date which reflects our best estimate based on average shipping times. UK usually takes 2 to 7 working days to arrive Rest of the Europe 5-10 days. Overseas Please allow up to 28 days for delivery. Normally shipped within two business day after the order has been processed and completed. If you place your order after 3.00pm GMT, it will count as having been placed the next business day. Business days are Monday to Friday, except public and bank holidays. The "Goods" you order will be delivered to the address you provide when you place your order. A signature will be required on delivery (only canvases/prints/posters) Receipt of the signature at the delivery address shall be proof that the order has been delivered to you. If you are not at home when the product is delivered, the courier service will leave a note and you will collect or rearrange delivery. Stickers/Postcards will be packed in flat envelope - Please note that you won't receive a tracking number with this kind of shipment. Print/Posters are sent in cardboard postage tubes by 1st class Royal Mail or Courier, tracked (number) and signed for postal service. Canvas sent by 1st class Royal Mail or Courier/Tracked (number) and signed for postal service Packed in postal box and bubble wrap which gives excellent protection with extra care and get it to you just as fast I can :-) Promesto is not responsible for misinterpretation, damage, delay or incorrect delivery of orders.

RETURNS/REFUNDS
If you are unhappy with your purchase please contact me by email within 24 hours of receipt of your order. Promesto reserve the right to issue refunds at any time prior to delivery. If your order should arrive in less than satisfactory condition simply take a digital photo of the item and one of the shipping container it arrived in (photo of your damaged product), attach them to an email and send to me. Please include your order number, shipping ID or item number/name and a brief description of the reason for the return, and let me know whether you are seeking a replacement or a refund. Your request will be processed within 48hours and you will receive an email. Be sure to specify the reason for the return and what action you would like me to take: replacement or refund. I strongly encourage you to return your item via trackable method. Returns are only accepted if the packing of the art is undamaged and if the plastic seal is intact. The price of art will be refunded by Promesto within 14 working days. The initial postage and packing costs and the costs of returning the artwork are payable by you. Promesto is not responsible for misinterpretation, damage, delay or incorrect delivery of orders.

COPYRIGHT/TRADEMARKS
Copyright is retained by Promesto and images must not be reproduced without written permission. The purchase of any products does not provide the purchaser with any copyright interest or other intellectual property right in the product. Any unauthorised reproduction will result in legal proceedings. All rights reserved ©2019 by Promesto
If you have any problem or wish to pay using other payment methods, please contact me.